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Customer Service Specialist
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Entry Level (New Graduate)
Industry: Packaged Goods
Job Category: Customer Service
Years Experience: 0-1 Years
Job Type: Full-time
Posting Date: September 13, 2022
Job Location:

Toronto, ON
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Job Description

General Summary

Responsible for ensuring smooth and efficient responses to all customer’s needs for Roha Canada. Follows all operating procedures, safety regulations, and policies and procedures set forth by the company in addition to all local, state, and federal employment laws.

Essential Duties and Responsibilities

  • To be a point of contact for customers’ operational needs within Roha Canada and coordinate with all internal departments for accurate, timely and complete responses to all customer requests.
  • To develop a personal rapport with customer contacts and understand their individual needs.
  • Receive and process customer orders as per set procedures.
  • Receive and process customer sample requests as per set procedures.
  • Receive and process all customer complaints as per set procedures.
  • Receive and process all document requests from customers as per set procedures.
  • Ensure all requests from customers are fulfilled within set time frame for individual activities as per set procedures.
  • Ensure proper filing of all documents and records.
  • Keep respective sales reps informed of all customer requests.
  • Maintain confidentiality of customer information.
  • Assist in customer collections.

Job Specifications

  • Customer service experience required. Manufacturing and/or production preferred.
  • Experience with customer resolutions and troubleshooting is required.
  • Experience with ERP program/system preferred.
  • Must have experience with Microsoft Word, Excel, and PowerPoint.
  • Work requires excellent written, verbal, and group presentation communication skills.
  • Work requires the ability to type accurately and efficiently, involving standard business vocabulary or limited range of specialized, recurrent terminology, using common work processing programs.

Work Conditions

  • Work requires ability to work for sustained periods of time maintaining concentrated attention to detail.
  • General sedentary work but may require standing, walking, or stooping.
  • Work may require, on occasion, the need to lift, carry, push, pull, or otherwise move objects weighing up to 50 pounds.
  • Work may require the use of tools or equipment, which requires a high degree of dexterity.
  • Work may require the use of close, distance, color, and peripheral vision. It may also require depth perception as well as the ability to adjust focus.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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