POSITION SUMMARY
As part of the Trade Spend and Deductions Team, you will be
managing a set of customer accounts to provide timely and accurate validation
and claims creation of trade deductions. Daily interaction with Customer
Service Representatives, Sales as well as Customers and Clients.
ESSENTIAL JOB FUNCTIONS SUMMARY
- Daily
management of all trade deductions and Post audit deductions, as assigned
- Includes
monitoring deduction status, header types, reason codes and days
outstanding
- Accurate
validation -using Excel functions- with complete supporting documents as
per SOP
- Daily
monitoring of open deductions to ensure timely clearing
- Weekly
review of individual and team goal to achieve month end targets
- Engage
customers, client, and sales where
required to resolve discrepancies
- Support
investigation of trade related promotions as a result of deductions taken
by customers
- Source
backup documentation (debit notes and POS data when available) for
deductions taken
- Monitor
performance metrics for deductions
- Collect
outstanding unauthorized deductions that customer agreed to repay and
support the customer collection process
- Escalate
deductions issues to Team Manager and Sales team
- Supply
customer specific TPM reports and analysis as required
- For
continuous improvement, address promotion setup accuracy versus customer
deduction and promotional programs
- Be
familiar with costing sheets, deal sheets, contract, promotions for
assigned customers
- Work
on special projects as required
- Backup
support for team members as required
- Work
closely with the Trade Spend Analysts for claims accuracy for assigned
customers
QUALIFICATIONS
- Relevant
degree, diploma or equivalent experience required
- 2
– 5 years customer deductions experience: bill backs, price protections,
allowances.
- Excellent
verbal and written communication and problem-solving skills
- Excellent
organizational and time management skills
- Proven
ability to manage multiple priorities and adapt to changing needs of the
business
- Resolve
issues and fixing the root cause
- Strong
team player with good interpersonal skills and a desire to work in a team
environment
- Must
be positive, passionate, and willing to make a difference
- SAP,
TPM, Exceedra systems experience an asset
- Strong
Computer skills (MS Office)
- Bilingualism
(French) is an asset but not required
