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Trade Deduction, Claims Resolution
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Financial ,Accounting
Years Experience: 2-4 Years
Job Type: Full-time
Posting Date: May 12, 2023
Job Location:

Mississauga, ON
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Job Description


As part of the Trade Spend and Deductions Team, you will be managing a set of customer accounts to provide timely and accurate validation and claims creation of trade deductions. Daily interaction with Customer Service Representatives, Sales as well as Customers and Clients.


  • Daily management of all trade deductions and Post audit deductions, as assigned
  • Includes monitoring deduction status, header types, reason codes and days outstanding
  • Accurate validation -using Excel functions- with complete supporting documents as per SOP
  • Daily monitoring of open deductions to ensure timely clearing
  • Weekly review of individual and team goal to achieve month end targets
  • Engage customers, client, and sales where required to resolve discrepancies
  • Support investigation of trade related promotions as a result of deductions taken by customers
  • Source backup documentation (debit notes and POS data when available) for deductions taken
  • Monitor performance metrics for deductions
  • Collect outstanding unauthorized deductions that customer agreed to repay and support the customer collection process
  • Escalate deductions issues to Team Manager and Sales team
  • Supply customer specific TPM reports and analysis as required
  • For continuous improvement, address promotion setup accuracy versus customer deduction and promotional programs
  • Be familiar with costing sheets, deal sheets, contract, promotions for assigned customers
  • Work on special projects as required
  • Backup support for team members as required
  • Work closely with the Trade Spend Analysts for claims accuracy for assigned customers


  • Relevant degree, diploma or equivalent experience required
  • 2 – 5 years customer deductions experience: bill backs, price protections, allowances.
  • Excellent verbal and written communication and problem-solving skills
  • Excellent organizational and time management skills
  • Proven ability to manage multiple priorities and adapt to changing needs of the business
  • Resolve issues and fixing the root cause
  • Strong team player with good interpersonal skills and a desire to work in a team environment
  • Must be positive, passionate, and willing to make a difference
  • SAP, TPM, Exceedra systems experience an asset
  • Strong Computer skills (MS Office)
  • Bilingualism (French) is an asset but not required

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