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Senior Key Account Manager (E-Commerce/Digital) - Royal Canin Canada
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Manager
Industry: Packaged Goods
Job Category: Sales,Digital,E-Commerce
Years Experience: 6-8 Years
Job Type: Full-time
Posting Date: August 31, 2023
Job Location:

Guelph, ON
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Job Description

Job Description:

The Senior Key Account E-Commerce Manager role is accountable for delivering profitable sales growth through creating and executing business plans for our E-Commerce Pure Play customer(s) which contributes to the overall Royal Canin Canada NSV growth.

What are we looking for:

  • Prefer Degree education or equivalent with 5+ years relevant experience in selling, negotiating, account management and leveraging insights to deliver customer plans.
  • Digital commerce experience and understanding of the eComm landscape, as well as familiarity with Amazon’s platform is an asset.
  • Good interpersonal skills and proven ability to develop long term, effective and influential business relationships with key decision makers, internally & externally.
  • Ability to assess needs, propose mutually beneficial solutions, overcome objections, with a positive mind-set and close sale to maximize mutual value.
  • Ability to navigate complex situations and challenge the status quo with a solution-based attitude. Self-reliant, decisive, resilient and able to respond and adapt to a fast moving, dynamic environment.

What will be your key responsibilities?

  • Lead the creation of a strategic growth plan to win in digital commerce with our E-Commerce Pure Play customers while optimizing profitability and sales revenue.
  • Implement product, pricing, promotional, and advertising strategies to optimize sales and profitability on customers platform.
  • Act as the primary point of contact for E-Commerce Pure Play customers, fostering strong relationships and building a collaborative partnership.
  • Conduct regular business reviews with Pure Play customers, providing insights, performance updates, and recommending strategies for growth.
  • Work in partnership with Marketing and Customer Activation on digital communication and full-funnel initiatives that give Royal Canin Portfolio maximum exposure and conversion along the consumer journey.
  • Execute new product launches with timely and effective execution to maximize customer impact in the marketplace.
  • Drive the customer agenda and develops strong and influential relationships with key customers focused on delivering shopper, channel and category-centric solutions which accelerate customer engagement.
  • Provide and present comprehensive tailored customer business plans to deliver all business segment objectives (i.e., volume, trade, etc.)
  • Manages the trade promotion budget at assigned customers in harmony with Mars policies and procedures.
  • Work with Finance to resolve any deductions and claims.
  • Senior Key Account Manager E-Commerce may be involved in projects requiring a high degree of analytical skill sets.
  • Adhere to applicable Quality and Food Safety Policies and Quality Management System requirements to ensure compliance to MARS standards.
  • Other duties as assigned.

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

About Mars:
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5â„¢, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitalsâ„¢, BluePearl®, Linnaeus, AniCura, VCAâ„¢ and Pet Partnersâ„¢.Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.


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