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Key Account Manager - Ontario
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Sales
Years Experience: 1-2 Years
Job Type: Full-time
Posting Date: May 15, 2019
Job Location:

Guelph, ON
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Job Description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Job Purpose

The Account Manager is accountable for delivering business segment objectives of customer volume through selling in company products, programs and promotions. They are responsible for delivering and selling customer business plans.

The Account Manager will provide customer(s) with expertise in support of growth through management of all Sales fundamentals (Distribution, Shelving, Promotion, Merchandising and Price) against annual business priorities as well as manage day to day relationship directly with account and manage internal communication needs.

Key Responsibilities

  • Partner with existing customer base to ensure continued growth and optimization of overall customer financials
  • Provide and present comprehensive tailored customer business plans to deliver all business segment objectives
  • Manages the trade promotion budget at assigned customers in harmony with Royal Canin policies and procedures
  • Forecasting sales against assigned customers on a regular basis
  • Utilizes available information to capture Royal Canin and competitive sales strategy tracking at the customer level
  • Uses all internal resources to understand and leverage customer strategies to successfully sell business segment programs and initiatives
  • Provide the customer with category information and make recommendations for all business segments, products and promotions
  • Adhere to applicable Quality and Food Safety Policies and Quality Management System requirements to ensure compliance to MARS standards
  • Demonstrate a quality culture in actions, words and spirit
  • Other duties as assigned

Context and Scope

  • Provides timely information, retail priorities and sell sheets to the retail sales organization
  • Play key role in implementing Marketing plans, and major new product launches
  • Active involvement to optimize customer service levels and efficiency in order to help minimize total delivered cost
  • Travel will be required within Canada for offsite meeting (approximately 10% of time)

Education and Technical Experience

  • Bachelor’s Degree in Business or equivalent level of industry experience
  • Experience which demonstrates advanced customer management, problem solving and the ability to work collaboratively in a team environment
  • 1-3 years of industry experience in key account management or related environment

A criminal records check will be required for this position.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Mars Canada is committed to equity in employment and diversity. Mars Canada will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require a disability-related accommodation during this process, please inform Mars Canada of your requirements. For more information please review Mars Canada'sAccessibility Policy and address any questions about that policy to


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