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Continuous Improvement Manager
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Manager
Industry: Packaged Goods
Job Category: Manufacturing
Years Experience: 6-8 Years
Job Type: Full-time
Posting Date: May 21, 2019
Job Location:

Guelph, ON
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Job Description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Job Summary

The Area Reliability Maintenance Technician (AMT) is a critical member of the Area Leadership Team along with the area coordinator and operations team. The AMT is the owner for their area and is responsible for reducing maintenances losses by optimizing proactive maintenance and eliminating unplanned maintenance breakdowns. The AMT coordinates daily planned stops, owns Defect Management (DM), and Breakdown Elimination (BDE) processes including leading RCCA process, FMOS escalation, execution of corrective actions across their area. Additionally, the AMT serves as the spokesperson for the maintenance group within the Area Leadership Team (ALT). The AMT is a technical expert in the assigned area and uses their technical and leadership skills to influence and guide the team utilizing area data.

Key Accountabilities

  • Responsible for leading all maintenance activities and resources in an assigned plant or designated area, flawlessly executing planned maintenance shutdowns, leading all area technical continuous improvements and minimizing daily downtime
  • Leads RCCA process, determine root causes for production time lost and execute corrective actions to ensure eliminate issues.
  • Follow FMOS escalation process for the area, owns escalation actions from the beginning to the end.
  • Leads PM and predictive maintenance programs, line maintenance shutdowns, and run-time preventative maintenance
  • Leads equipment rebuild process and validate results, including manage external contractors for activities in the area.
  • Directly responsible for effective and efficient utilization of all maintenance resources allocated to the area; primary ownership of area maintenance budget
  • Training maintenance technicians, knowledge sharing with maintenance to upskill maintenance associates
  • Responsible for critical spare parts management for the area
  • Continuous improvement for equipment modification, include but not limited design drawing, quotation, execution and vendor management.
  • Engages operators and technicians to develop solutions and prioritize actions
  • Supports shift based technicians with technical information and expertise in area
  • Responsible for following all Quality and Food Safety Policies and applicable procedures
  • 70% of their time is “on the floor” working in their area. This includes non-wrench time activities such as problem solving, planning, and getting work done through others.
  • Provides Maintenance Breakdown and Defect Management data in the Value Stream Area Connection Point.
  • Supports the development of the daily action plan and reports against work completed for the day. Including work orders, PMs.
  • Owns Defect Management Daily Management System (DMS) and Breakdown Elimination DMS.
  • Sets priorities for maintenance area and works with Planner to schedule work, including utilization of other technical resources. Ensure completion rateand quality for WOs, PMs
  • After hour technical support
  • Works with ALT to develop and execute 90 day plans for reliability losses with primary focus on Maintenance Planned and Unplanned Losses.
  • Owns results in reducing reliability losses for Unplanned and Planned Maintenance for area.
  • Coordinate with area coordinator to develop CI strategy for the area, owns CI actions execution.
  • Builds technical capability of Operating Teams and Equipment Owners to deliver overall line results thru coaching and training.
  • Support other areas in site as needed.

Key Critical Competencies (Functional or Leadership)

  • Strong Electrical and/or Mechanical aptitude
  • Significant troubleshooting capability
  • Coaching and Developing
  • Conflict management
  • Teaming Skills

Key Technical Knowledge and Skills

  • 5-10 years of manufacturing experience as licensed millwright or electrician with significant understanding of plant and manufacturing operations
  • Food safety, ISO, HACCP, Food processing and materials conversion
  • Proven ability to optimize equipment to meet or exceed product specifications, schedule, and planned rates
  • Excellent technical problem solving and troubleshooting skills
  • Organizational and time management skills


  • Follow all safety procedures
  • Role model of safety execution

Quality & Food Safety

  • Utilizing knowledge of Q&FS systems.The associate ensures Food Safety requirements are effectively performed.This includes training of other associates on the Food Safety & Hazard Analysis Critical Control Points (HACCP), ensuring CCP monitoring is in effect and continuous improvement of the process with any changes to our working environment is practiced.

Critical Learning Experiences

  • Demonstrated ability to continuously improve an area/equipment operation
  • Clear ability to relate to, motivate, and effectively train people
  • Expert analytical and problem-solving skills
  • Excellent written and oral communication skills
  • Proficient in MS Office and Agility
  • Excellent Technical/Functional skills with proficiency in maintaining all assets and machine components for area of responsibility

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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