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IT Operations Analyst - 12 Month Contract
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: IT/ Systems
Years Experience: 2-4 Years
Job Type: Contract
Contract Length: 1 year
Posting Date: October 08, 2019
Job Location:

Mississauga, ON
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Job Description

At Kellogg, we eat what we like and do what we love. In the role of IT Operations Analyst, you will be providing technical and level 2 support for PC and mobile devices as part of a collaborative team! Do you enjoy working cross-functionally? In this role, you will have the opportunity to support our Canadian Headquarters as well as supporting our sales offices and field sales representatives across the country.

At Kellogg Canada, we love our people and they love our culture and the opportunities that come with being a part of Kellogg. Our Kellogg K-Values are at the core of who we are, what we believe, and what brings us together as one united Kellogg team. Come explore the endless opportunities in an environment where we support you and your professional success. As we grow together, we win together. Our success has always been driven by the skills and ideas of our talented and diverse team members. We value work/life balance, diversity & inclusion, and of course, great food! What’s not to love? Now is the time to achieve more and to take your career further with Kellogg. Come join us at Kellogg Canada!


  • Handling Support Incidentsin ServiceNow (digital CONCIERGE) for corporate, sales, plant & warehouse locations. This will include:
    • Update incident status and work log promptly
    • Communicate, troubleshoot issues and follow-up with customers both face-to-face and over the phone
    • Perform hardware swaps to resolve problems on laptops/desktops
    • Support & troubleshoot wireless & network connectivity
  • Complete and manage change requestsvia ServiceNow (digital CONCIERGE) system, including assisting in moves, onboarding & offboarding
    • Configure hardware (laptop, desktops, mobile devices etc.)
    • Perform End User orientation sessions
    • Equipment and system orientations
  • Support meeting room setupsuch as video conferencing, projection & audio in our meeting rooms
  • Track assetand maintain data integrity in SharePoint. Perform physical check of asset numbers for Corp. office and Sales when required. Assist with the iPad enrollment with Apples DEP program.
  • Maintain IT documentation, updating processes and procedures as changes occur. Test Global PC image, software install packages – communicate with global teams for any issues
  • Attend & Participate in meetingsfor IT Team meetings and activities, Town Halls and meetings for Corporate office. Ensure prompt communications with local and global team members on incident resolution, troubleshooting & testing results.



  • Two year technical diploma or secondary education in Computer Systems Technology or other related field
  • College Diploma, GED or international equivalent
  • Working knowledge gained through direct installation & support such as:
    • Windows 10, MS Office & Outlook email, Skype, Browsers, Active Directory, Windows Server
    • PC, printer & other Hardware configuration
    • VPN & remote connectivity software
    • Mobile device configuration and features
    • Networking concepts & wireless configuration
  • Attention to detail
  • Customer service & support ethics
  • Strong listening skills
  • Excellent verbal and written communication skills

Bonus Points:

  • IT support procedures knowledge
  • Good organizational skills
  • French speaking


It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. To learn more about what’s next, click on one of the links below:


This position is a 12 Month Contract.

At Kellogg Canada we take great pride in our comprehensive total rewards program. This program is an important way of recognizing the value and contribution of our employees.

Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. Accommodation is available upon request for applicants.

GROW With Us.

Kellogg Recruitment


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