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CPFR Analyst (Home Office)
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Pharmaceuticals/OTC
Job Category: Customer Service,Analyst,Category Management
Years Experience: 2-4 Years
Job Type: Full-time
Contract Length: 1 year
Number of Positions: 1
Salary: TBC based on qualifications
Posting Date: December 04, 2020
Job Location:

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Job Description

Position Overview

The Collaborative Planning Forecasting and Replenishment (CPFR) Analyst will work in partnership with our top customers & the Business Development Managers, Sales Strategy & Demand Planning as well as Supply Planning. The end goal to improve customer forecast accuracy and ensure proper replenishment of inventory with to meet all internal and customer metrics on fill rate, inventory levels, store level instocks and promotional volume.

The CPFR Analyst will also work with internal/external partners by providing insight to improve the overall national forecasts. This individual will have opportunities to be involved in benchmarking partnering with CPFR counterparts in other regions. There will also be opportunities to identify and lead improvement projects, which include integrated demand planning efforts, incorporating more advanced forecasting methodologies, on shelf availability, as well as focusing on refining and optimizing the overall CPFR function.

This role is predominantly home or office-based, in Calgary.

Major Responsibilities:

Collaborate and influence a top customer to ensure proper inventory is planned at DC and store level to drive strong service levels and support growth plans such as product launches, promotions and in store events.

Responsible for accurately forecasting both base business and seasonal items and ensure all internal and customer metrics are met or exceeded.

Provide analysis around key customer metrics such as inventory levels as well as fill rate both internally and externally. The analysis will be required on a weekly basis as well as ad hoc as required by the team or the customer.

Prepare and participate in weekly reviews with the customer’s replenishment team as well as attending department reviews with category management, replenishment team and BDMs

Identify opportunities to increase sales and/or minimize lost sales by focusing on store specific tactics.

Monitor, analyze and make recommendations to better align internal forecast with customers demand levels.

Develop and maintain relationships within Customer functional areas and ensure alignment with J&J initiatives. Be the key point of contact for customer's Replenishment team, conducting meetings to accomplish objectives.

Effectively communicate back to sales and cross functional team members regarding Customer objectives and initiatives.

Work with Sales, Supply Chain and Customer to address behaviors that drive inefficiency and / or unnecessary cost into supply chain activities. Analyze service metrics in order to improve business practices resulting in value creation or waste elimination.

Use both analytical ability and communication skills to solve problems, manage projects and effectively negotiate.

Keep current on industry trends and initiatives.

Complete special projects as assigned by the Manager, Customer Logistics.


A University Degree in a relevant discipline or equivalent relevant experience is required.

Ideally 3-5 years of experience in CPFR/business forecasting/Supply Chain Analysis in a CPG environment is required.

Prior Sales, consumer marketing or supply planning experience, would be beneficial.

Extensive analytical skills, strong communication & presentation skills.

Strong technical skills: SAP, Cognos, MS Office (Excel, PowerPoint, Word and Access) and ability to quickly learn other customer specific proprietary systems.

Customer Collaboration experience

Results and performance driven with bias for action & sense of urgency on priorities.

Strong interpersonal, interdependent partnering skills, collaboration competencies, within and across organizations. Demonstrated ability to cultivate strong business relationships.

Big picture thinking: looking for areas of improvement to create growth and joint value for our customer

Proven leadership, analytical and strategic thinking abilities are essential.

Bilingual (English/French) is an asset.

BE VITAL in your career. Be seen for the talent you bring to your work. Explore opportunities within the Insights Family of Companies.

Diversity and inclusion are central elements of the shared culture across the Insights Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

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