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Production Supervisor
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Manager
Industry: Packaged Goods
Job Category: Manufacturing,Supply Chain
Years Experience: 4-6 Years
Job Type: Full-time
Posting Date: January 22, 2024
Job Location:

Mississauga, ON
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Job Description

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and YouFoodz.

Location: 3520 Laird Road, Mississauga L5L 5Z7

Shift: Wednesday to Sunday (7:30 am to 4:30 pm) - requires flexibility based on business need

About the Role

We are looking for a full-time Production Manager (Plating & Fulfillment) who will oversee our warehouse, plating, and fulfillment activities, for our newest brand: Factor (, a healthy, ready-to-heat meal delivery service. Reporting to the Associate Director, Production, you will lead a team in achieving safety, quality, plan adherence, on-time delivery, and efficiency targets for plating of meals and completing weekly fulfillment of customer orders. As part of our Production team, you will play a key role in delivering a consistently outstanding product to our customers while rapidly scaling this new business.

What you will be doing:

  • Oversee daily operational activities for warehouse, plating, and fulfillment teams.
  • Build a high-performing culture within the teams you will lead, with specific focus on customer centricity, safety, GMP, quality, employee learning, development & engagement, and continuous improvement
  • Develop, roll out, and manage standard operating procedures, visual tools, and checklists to ensure we are a process-driven operation
  • Responsible for setting targets against and continuously improving employee safety, food safety compliance, quality, pick accuracy, on-time delivery, plan adherence (FIFO), and efficiency
  • Partner with peer managers in Production to develop production plans that focus on product freshness, on-time delivery, plan reliability, while delivering on DC targets
  • Execute and deliver the daily production plan; ensure proper and on-time team, material, facility, and equipment setup; proactively identify and resolve day-to-day bottlenecks and blockers; and drive clear, structured and concise communication to ensure alignment between teams, shifts, and external stakeholders
  • Make tomorrow better than today! Drive continuous improvement in the production facility by engaging team members and broader stakeholders in identifying opportunities, facilitating root-cause analysis, implementing corrective actions, and delivering positive and focused change
  • Work in compliance with OH&S acts and regulations.
  • Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
  • All other duties, as assigned.

At a minimum, you have:

  • 4+ years of Manufacturing and/or Supply Chain experience, preferably with a Bachelor’s and/or Master’s degree in Engineering, Business or a related field
  • Strong understanding of OHS and Food Safety requirements, and applying to warehouse and production environment
  • Experience managing operational teams (20+ team members)
  • A problem solver’s mentality; you see problems as opportunities, identify and simplify complex issues, and drive rapid, focused, and data-driven solutions
  • An authentic approach to leadership; you’re able to build strong relationships, clearly communicate and motivate, and drive accountability at all levels
  • Effective collaboration skills; you empower and enable others to share ideas, raise awareness, get buy-in, and deliver fast and well-rounded solutions to complex problems
  • Energy, enthusiasm, and a can-do attitude; used to working in a fast-growing environment
  • Drive and self-motivation; you are a leader with a burning desire to make a meaningful difference in our business and lives of our employees
  • Professional certifications and/or licenses with Lean Six Sigma an asset
  • Comfort with being exposed to hot, cool and/or cold environments (0-30ºC)

What you’ll get in return:

  • Competitive salary and health benefits
  • 75% discount on HelloFresh or Chefs Plate weekly box subscription
  • High impact work to help feed thousands of families in Canada
  • Opportunity to learn and grow
  • Work with a hard-working and supportive team

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

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