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Customer Service Representative
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Customer Service
Years Experience: 2-4 Years
Job Type: Full-time
Posting Date: March 30, 2021
Job Location:

Mississauga, ON
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Job Description

Exceldor Foods Ltd. located in Mississauga, Ontario, is currently seeking to fill the role of a Customer Service Representative.

Exceldor Foods is a leading manufacturer and marketer of poultry products in the Canadian market. Famous for the BUTTERBALL brand, Exceldor Foods has brought a wide range of innovative products to market over the years, meeting consumer demand for nutritious high-quality products. We continue to strive for excellence in product quality and ensuring food safety, while focusing on sustainability initiatives and giving back to the communities in which we work.

KEY RESPONSIBILITIES

  • Key lead for customer order management and key customer contact for issues related to shortages, logistics tracking, etc.
  • Utilize Retail Link data to ensure timely accuracy of customer inventory demands (Key contact for Wal-Mart)
  • Responsible for order entry and adjustments, including but not limited to; customer shortages, pricing discrepancies, etc.
  • Responsible for maintaining and updating iTrade accurately, complete with shipping BOL’s, Carma and Sodexo training and updating
  • Responsible for investigating and clearly submitting warehouse and carrier claims
  • Assist in Inventory Management, including but not limited to; inbounds from various Co-Packers and Production facilities, outbound deductions for customer orders, investigation of inventory discrepancies, etc.
  • Assist in Production analysis and submission at various Co-Packers
  • Manage the daily communication between internal and external departments in operational matters, to ensure timely and accurate delivery of products
  • Perform daily/weekly reporting and analysis on sales trends, inventory rotation and shelf life, transportation comparisons, etc.
  • Develop and maintain internal reporting tools for internal and external use
  • Identify, evaluate, enhance, and develop processes that benefit the overall supply chain
  • Assist with process improvement and system development (JD Edwards)
  • Manage, track and report on various KPI’s for key categories
  • Proactively address and resolve customer-related logistics issues to minimize company costs
  • Excellent knowledge of products
  • Other duties as assigned

CORE COMPETENCIES:

  • Bilingualism in French deemed a strong asset
  • 3 to 5 years of experience relevant to the position
  • Bias for action, results oriented
  • Strong verbal and written communication skills
  • Strong organizational skills, with the ability to prioritize & demonstrate initiative
  • Excellent time management skills
  • Detailed oriented with creative, analytical, and critical thinking skills
  • High level of integrity and ability to work independently, as well as in a team environment
  • Ability to meet tight timelines and work in a fast-paced environment
  • Ability to take ownership and accountability of issues as they arise
  • Experience participating in Lean Six and Continuous Improvement initiatives
  • Proficiency in Microsoft Office, with advanced level of Excel

We are looking for a strategic thinker who can see the big picture and is eager to make an impact on our organization.

We offer a workplace culture of openness and inclusiveness that fosters transparency, along with individual leadership and accountability. Each team member has a voice and plays an active role in ensuring the success of the organization.

We offer an excellent work environment, opportunity for advancement and competitive compensation package including health/dental coverage, drug plan, pension plan, etc. This is a permanent full-time position working out of our Mississauga office.

We thank all applicants for their interest in applying for the role however only those selected for an interview will be contacted. Applicants may be requested to provide references.

Exceldor Foods is an equal opportunity employer.


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