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Supervisor, Retail - Osoyoos
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Customer Service,Retail
Years Experience: 1-2 Years
Job Type: Full-time
Posting Date: April 29, 2019
Job Location:

Kelowna, BC
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Job Description

Nk’Mip Cellars is a successful joint venture partnering the Osoyoos Indian Band with Arterra Wines Canada. As North America’s first Indigenous owned and operated winery and winner of Intervin’s 2016 Canadian Winery of the Year, we feature premium, award winning BC VQA wines in the beautiful South Okanagan every day. Join us in a one-of-a-kind opportunity to share in telling the story of this unique winery by creating and delivering amazing guest experiences.

POSITION: SUPERVISOR, RETAIL (TASTING ROOM)

LOCATION: NK’MIP CELLARS, OSOYOOS BC

STATUS: HOURLY FULL-TIME(MAR – NOV), HOURLY PART-TIME (DEC – FEB)

THE OPPORTUNITY

As the Retail Supervisor, you will be working with the Retail Manager to build and lead a team in delivering exceptional tasting experiences in a busy and unique Tasting Room and Wine Shop. Reporting directly to the Retail Manager, you will work in partnership in ensuring programs and initiatives are aligned and executed according to winery estate strategy. An excellent opportunity for anyone interested in starting a career in the Wine Industry!

KEY FUNCTIONS

EXECUTE TASTING ROOM EXPERIENCES
  • Lead and work alongside the team hosting tastings, tours and food and wine experiences
  • Host some VIP, media and trade
  • Make suggestions in the development of our hospitality programming including tastings, tours and food and wine pairing experiences
  • Identify and recommend margin enhancing retail sales opportunities
  • Be a key contact working with our local partnerships with accommodators, tour operators and other local business
  • Work with Retail and Food & Beverage teams to execute on-site events
STAFF LEADERSHIP
  • Work alongside tasting room staff and provide leadership to the team
  • Develop a fun, motivated and positive work environment
  • Maintain and enhance a strong “wine culture” and quality image
  • Assist Retail Manager in training all seasonal Tasting Room staff
  • Assist Retail Manager in ongoing development of staff; maintaining a focus on executing exceptional guest experiences and achieving financial targets
ADMINISTRATION SUPPORT
  • Assist Retail Manager in sales/inventory accounting on daily, weekly, monthly basis
  • Assist Retail Manager with management of expenses to budget

JOB REQUIREMENTS

  • Must possess a passion for people, wine and the wine industry
  • 1-3 Years previous guest service experience
    • Preference for winery experience
  • Related training and/or College/University education an asset
    • WSET Certification a key asset
  • Ability to support and encourage co-workers through training
  • Demonstrated ability to work in high pressure situations
  • Good understanding of business and accounting practices/inventory/cost controls
  • Computer knowledge of WORD, Excel and Outlook Calendar Management essential
  • Ability to learn, use and teach Point of Sale programs effectively
  • Excellent organizational, time management, interpersonal & communications skills

WHY JOIN OUR TEAM?

With some of the most spectacular views in the Okanagan, your “office’ will be where tourists and locals alike, choose to spend their sunny summer days.

We are a proud part of the Great Estates Okanagan, which also includes Sumac Ridge, See Ya Later Ranch, Jackson Triggs & Inniskillin.

Great Estates Okanagan Staff members receive the following benefits:

  • Staff discounts on wine at all winery locations
  • First-class training including introduction to wine appreciation, winery and vineyard site visits, monthly staff food and wine pairing events
  • Excellent sales incentives and bonuses
  • Flexible scheduling for both full-time and part-time staff

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

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