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Manager, Jackson Triggs Estate
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Manager
Industry: Packaged Goods
Job Category: Customer Service
Years Experience: 2-4 Years
Job Type: Full-time
Posting Date: September 14, 2020
Job Location:

Niagara, ON
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Job Description

At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it’s not just about what’s in and on the bottle, it’s what happens in people’s lives when we’re a part of them that keeps us thirsting for more and not resting on our laurels as Canada’s largest and most enjoyed wine company. We put the consumer at the center of everything we do and we’re looking for people who do the same.

The Manager, Jackson Triggs Estate is a unique role within the organization. The key objective is to ensure we continually surprise and delight our guests with experiences that inspire brand love and loyalty, and ultimately result in conversion. As the Manager, Jackson Triggs Estate you will be responsible to lead a team toward achieving goals and objectives by delivering experiences that build brand loyalty while driving sustainable profitability. Roles reporting directly into the Manager, Jackson Triggs Estate are Assistant Manager, Winery, Chef, Events Manager and Coordinator Estate Tours. Reporting directly to the Director, National Estates, you will work in partnership ensuring programs and initiatives are aligned with winery estate strategy.

Key functions of the role are:


  • Leverage retail store and tasting bar to drive sales and achieve or exceed required results.
  • Identify and recommend margin enhancing retail sales opportunities
  • Develop recommendations for programming to offer exciting, brand-aligned, winery differentiating experiences
  • Work with Direct to Consumer team to develop and execute strategies to garner and utilize database and social mediums to achieve incremental sales while communicating regularly with guests.
  • Develop strategies that will continue to target our key demographics, leveraging partnerships with accommodators, tour operators and other local business and regional associations.
  • Willingness and ability to work behind the tasting bar as needed to support the team

Consumer Experience

  • Working with the Director, sets the Total Consumer Experience Vision for the Estate, including the development and introduction of best practice consumer experience ideas, systems and processes
  • Responsible for working with brand marketing to ensure the total estate experience (physical environment & interactions) brings the brand strategy to life.
  • Provide efficient, friendly client service and product knowledge, building, establishing and growing consumer relationships and maximizing consumer satisfaction

Staff Management

  • Develop an integrated, motivated, positive work environment driving required results.
  • Hire and train service/retail oriented staff for sales, tours and events including patio restaurant.
  • Timely completion of payroll and other administrative duties.
  • Maintaining and enhancing a strong “wine culture” and quality image
  • Monitoring ofour Secret Shopper Scores to ensure our service levels are aligned with our vision for hospitality
  • Ongoing development of key staff/positions (coaching, mentoring)

Administration Management

  • Account for all onsite sales/wine inventory on a daily, weekly and monthly basis
  • Daily, weekly and monthly reporting of sales and reconciliations.
  • Manage expenses to budget

Special Event Management

  • Work with Manager to plan, market and execute all on-site special events
  • Manage all execution of all on-site culinary (seasonal patio), wine tasting and tour experiences.

Job Requirements:

  • Previous management experience in the wine, hospitality (bar, restaurant, hotel) or entertainment/attraction industry
  • Related training and/or College/University education an asset
  • Ability to recognize sales opportunities
  • Demonstrated team player with the ability to work under high pressure situations
  • Good understanding of business and accounting practices/inventory/cost controls
  • Must possess a passion of wine and wine industry
  • Computer knowledge of WORD, Excel and Outlook Calendar Management
  • Ability to Motivate and Coach a Team of Individuals
  • Strong Communication Skills both Verbally and in Writing
  • Demonstrated Ability to Strategically Plan and Execute
  • Experience with Recruitment and Hiring of a Seasonal Team
  • Excellent organizational, time management, interpersonal & communications skills.

What we offer:

  • Competitive salary and bonus
  • Benefits and Pension Plan
  • Product Allowances & Safe Ride Home Program
  • Corporate Social Responsibility
  • Tuition reimbursement
  • Training & Development Programs
  • An opportunity to learn about the world of wine

Number of Openings:


We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.


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