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Customer Service Representative
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Customer Service
Years Experience: 2-4 Years
Job Type: Full-time
Posting Date: June 23, 2022
Job Location:

Mississauga, ON
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Job Description

At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it’s not just about what’s in and on the bottle, it’s what happens in people’s lives when we’re a part of them that keeps us thirsting for more and not resting on our laurels as Canada’s largest and most enjoyed wine company. We put the consumer at the center of everything we do and we’re looking for people who do the same.

The On Premise Customer Service Representative is the point of contact supporting our Ontario Licensee Customers along with our internal Sales Team.

Providing day to day customer service, order processing with liaising directly with customers, shipping office, carriers, and cross functional teams in a timely and efficient manner.

Ensuring to all timelines are met for order execution.

Key Responsibilities:

  • Point of Contact for all customers, respond to all emails in an efficient and timely manner
  • Receive all incoming orders from Ontario Licensee customers, via telephone, e-mail
  • Responsible for daily order entry in an effective and timely manner meeting MDC requirements
  • Process orders for Consignment, Mississauga Depot and Licensee
  • Coordinate pickups from Consignment and Mississauga Depot
  • Reconcile Direct Delivery Orders daily to ensure there are no errors such as picking errors
  • Reconcile daily paperwork from Consignment and Mississauga Depot
  • Managing to some degree stock levels for Domestic and Import and advising of inventory issues
  • Work with Ontario On Premise Manager and team on customer service issues and initiatives
  • Report any quality concerns from Licensee customers to Quality Control Manager and Inventory Control
  • Maintain filing daily for all Licensee’s
  • Manage the day to day OTC operations aligning and supporting the DC
  • Manage the relationship with internal customers to support cross-functional objectives
  • Optimize work process and document through Standard Operating procedures ensuring ISO compliance
  • Process Customers returns in a timely and effective manner
  • Manage the Import location daily
  • Prepare daily order and carrier logs
  • Create Daily OP for imports inbounds
  • Reconciliation monthly of imports invoices for accounts receivable
  • Work Directly with MDC Supervisors and Shipping Co-Ordinator’s
  • Maintain communication in timely manner with Sales on order issues
  • Support objectives of various departments and teams across Arterra
  • Special projects and other duties as assigned by Manager

Who you are:

  • Minimum 2 years Customer Service Experience
  • Highschool Diploma
  • Proficient in Excel and Data Processing
  • Work independently and as part of a team
  • Multi-tasking
  • Goal oriented
  • Aptitude to learning
  • Attention to detail
  • JDE Experience an asset

      What we offer:

      • Competitive salary and bonus
      • Benefits and Pension Plan
      • Product Allowances & Safe Ride Home Program
      • An organization that cares about Corporate Social Responsibility
      • Tuition reimbursement
      • Training & Development Programs
      • An opportunity to learn about the world of wine

      We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

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