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Customer Service Coordinator - 6 Month Contract
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Customer Service,Logistics,Supply Chain
Years Experience: 1-2 Years
Job Type: Contract
Contract Length: 0 - 6 months
Posting Date: October 07, 2021
Job Location:

Mississauga, ON
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Job Description

We are currently recruiting for a passionate, dedicated, team player who is self-motivated and goal oriented to fill the position of Customer Service Coordinator. Our organization has an industry leading leadership team; a collaborative working environment full of determination and success; and a structure which offers best in class training and development to our team members.

Our Customer Service and Export Teams are responsible for ensuring all orders are packed, shipped and transported to our On-Premise and Retail channels. We take pride in positioning Arterra Wines Canada as the #1 Supplier of Choice with all of our trade partners by enhancing their business with our extensive portfolio, including some of the most awarded and consumer recognized wines from around the world. We are looking to expand our dynamic team with dedicated, hardworking applicants who wish to build a career with the industry’s leading wine supplier.

The Customer Service Coordinator is directly responsible for ensuring cases of inventory are delivered to our customers throughout Ontario in multiple trade channels; prioritization of orders based on delivery schedule is required. This is a fast-paced environment that requires the ability to think quickly, while managing multiple tasks, and ensuring prompt follow up.

What you will be doing:

  • Receive & Process daily orders for Ontario Direct On-Premise, Industrial, LCBO (telephone, email)
  • Coordinate deliveries for all consignment/specialty product, LCBO depot and Direct Delivery orders
  • Reconcile delivery orders summary daily to ensure order accuracy
  • Provide service, support, and communication to the ON Sales Teams
  • Report any quality concerns from licensee customers to Quality Control
  • Follow up and credits are required to ensure resolution to customers’ satisfaction

What you will bring:

  • High School Diploma or Certificate or Diploma in Logistics or Supply Chain Management an asset
  • Call Center/Customer Service experience an asset
  • You are results oriented, self-motivated, driven and disciplined with a critical eye for detail along with patience and positive outlook
  • Excellent communication, interpersonal, time management and organizational skills
  • Computer literacy, including the ability to learn new software system, as well as the ability to use Microsoft programs.

Number of Openings:


We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.


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