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Associate, Guest Services (Jackson-Triggs)
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Customer Service
Years Experience: 1-2 Years
Job Type: Part-time
Posting Date: March 04, 2021
Job Location:

Niagara, ON
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Job Description

Arterra Wines Canada is Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines. Some brands that you may be familiar with are Jackson-Triggs, Inniskillin, Woodbridge by Robert Mondavi, Ruffino and Kim Crawford.

Guest Services Associates are responsible for providing consistent, outstanding hospitality to all visitors by providing an overall entertaining and informative tour and tasting experiences for each individual or group of visitors with the ultimate goal of achieving sales.

Ideal candidates for the Guest Services Associate position will have experience in the hospitality industry, with wine knowledge being an important asset. Our chosen candidates must be energetic, personable, upbeat and responsible. Candidates must be available to work flexible shifts, including weekends.

Team members enjoy:

  • Competitive wages (include language premiums)
  • Creative incentive programs
  • Full training and exciting long-term career opportunities
  • Flexible hours


  • Assisting customers with wine tasting include food services and purchases
  • Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups
  • Providing exceptional and professional customer service
  • Use a computer-operated point-of-sale system and perform opening and closing duties
  • Assisting with special events
  • Providing dinner service in both formal and informal settings
  • Representing the winery at offsite events
  • Stocking wine and giftware
  • Performing general housekeeping duties

Job Requirements:

  • Smart Serve Certification
  • 18 years of age or older
  • Ability work well within a team-focused environment
  • Motivation to exceed sales targets
  • Critical thinking and decision-making skills
  • Ability to multi-task and work in a fast-paced environment
  • Responsible and trustworthy
  • Ambitious and goal-oriented
  • Retail experience is a must-have
  • Serving experience would be considered an asset
  • Ability to lift 40 lbs
  • Ability to stand for long periods of time
  • Previous serving experience would be an asset
  • Fluency in French, Chinese, Korean or Japanese would be considered an asset
  • Wine knowledge an asset but not necessary as training is provided
  • Must be available to work on evenings and weekends

Number of Openings:


We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.


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