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Money Can Ruin Everything In Customer Service And The Customer Experience (Here's How To Fix This) | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in January
Micah Solomon , CONTRIBUTOR

Money is a customer experience booby trap. It can sabotage even the most delightful(up to that point) customer service interaction, the best-designed customer experience, the most thoughtful user interface.

http://www.forbes.com/sites/micahsolomon/2018/01/17/money-can-ruin-everything-in-customer-service-and-the-customer-experience-heres-how-to-fix-that/?ss=sales-leadership#13d31d0a7e59
 

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