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Machines Can Provide A More Human Customer Experience Than A Human Can | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in July
Blake Morgan

Think of the last time you called a customer service line and talked to a human—did it feel like you were talking to an actual person, or was the conversation robotic and simply followed a script?

http://www.forbes.com/sites/blakemorgan/2018/07/19/machines-can-provide-a-more-human-customer-experience-than-a-human-can/#3405bc98958d
 

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