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Experience Renewal Solutions Inc.

Company Overview:

Experience Renewal Solutions Inc. (ERS) is a privately held, innovative research organization with focused expertise in the areas of technology-enabled Shopper Marketing Insights and Customer Experience Design with a specific earned reputation in Ethnography, Retail Eye Tracking, Usability, Customer Experience Mapping and Retail Sales Choreography. Our client list contains many of Canada’s finest financial institutions, retailers, brands and service providers. Built on the core values of flexibility, curiosity, innovation and implementation excellence, ERS has become known for creativity and leadership in the customer experience and shopper insights’ disciplines. ERS has an established full service office in Toronto augmented with consulting and contract staff across North America.

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Products/Brands or Clients:

ERS uses technology to augment the fundamental ethnographic and anthropological approach used to understand how people interact. The 3 major services offered are:

1. Retail Discovery

  • Designed to provide the maximum information about how people shop to support shopper marketing activities
  • Discoveries and insights via In-Experience Observation, Onsite Interviewing, Retail Spatial Mapping and R.E.T.nography™ using ERS Ethnotablets, ERS Text Analytics Software and Mobile Retail Eye-Tracking technology

2. Path-to-Purchase Insights

  • Film, blog, online forums, text messaging and shopalongs with users to capture habitual and unconscious behaviours through the full cycle of engagement, purchase and usage powered by the Realsight™ technology and ERS Customer Forums

3. Experience Connections

  • An end-to-end analysis of how customers utilize activities versus the intended vision
  • Emotional and rational mapping of the current and ideal experiences from multiple stakeholder view
  • Sales choreography based on Customer Experience dynamics

ERS is proud to offer a team of skilled researchers, marketers, technologists, ethnographers (social anthropologists) and analysts to deliver a comprehensive qualitative and quantitative view of any project.

Corporate Culture:
Company Website:

Company Information:
Industry Market Research 
Location Toronto, ON, Canada 
# Employees 11 - 49 
Public/Private Privately Owned 

Current Postings:
Position Location Date Posted



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