We are looking for an Operational Manager I to join our team!

Join our team, we are a proud B-Corp certified organization, where your work will not only contribute to our success but also align with our commitment to social and environmental responsibility, making a positive impact on the world while fostering a purpose-driven and sustainable workplace culture.

We are looking for someone who facilitates and coordinates daily operational activities as well as 30-60-90-day plan strategies for the different departments such as safety, quality, cost, delivery, sustainability and morale/people. This position ensures targets are achieved for the departments for which you are accountable such as as Warehousing, Production processing, Production Packaging and Fulfillment by breaking down section targets into area and unit targets and ensuring that employees grasp their individual performance goals related to the overall targets. In this role, you will also develop budgets and be accountable for costs control administration, governance and compliance, loss elimination and workforce planning, including recruitment, retention, development, succession planning, and the identification of high potential team members. If you're ready to take your career to new heights and make a lasting impact, we want to hear from you!

We are continuously working to ensure our processes and policies are inclusive to all and respects varying experiences and needs. We are proud to be an equal opportunity employer that values and welcomes a diverse employee base.

Diversity is a fact, Inclusion & Equity is a choice, Belonging is an outcome.

Main Job Tasks, Duties and Responsibilities

• Owns, guides and ensures policy compliance in the following areas:
• Warehousing
• Production Packing
• Fulfillment (DTC)
• Backup for production processing
• Warehouse general facility administration.
• Creates and implements day to day, medium, and long-term strategies that would deliver Operations KPI’s in the different departments ensuring direction of activities on the area to meet overall performance goals for (Day to day, mid and long term):
• Safety (TIR, Near Miss Program)
• Quality (RFT (holds), Consumer Complaints, Quality Conversations)
• Cost (efficiency, Labour, Raw/ Pack/ WIP/FG Inventory Accuracy)
• Delivery (efficiency, CTS, Attainment/CTS)
• Morale/ People (Kaizens, RCA participation & completion, Training completion as per skill matrix)
• Owns Daily Administration system, prepare KPIs and reports for use at the Daily Administration System meetings, and to communicate performance to the Site Direction team and Line teams.
• Manage the staffing process to ensure colleagues are trained and have the necessary skills to perform all required duties, safely and effectively.
• Manage all hourly recruitment, internal transfers and all the employee cycle. Provide proactive Safety direction for the areas ensuring floor walks are happening and accident and incident reports are completed.
• Initiate and drive root cause identification activities and implement corrective action and preventative action plans for area losses such as efficiency, compliance to schedule, labour etc.
• Promote and maintain good employee relations on the line, both personally and through the Line Direction team. Guide the Line Direction team, providing coaching and counselling in conjunction with regular reviews and training.
• Owner of Efficiency / UPDT/PDT/ Stops gap analysis driving actions to reduce losses.
• Maintain a critical work plan for the line, to systematically address problems and implement improvements to achieve productivity targets. Ensure labour standards are met and consistently applied.
• Act as a Vertical Start up facilitator for all innovation projects that involve any of the reporting areas ensuring stage gate process is followed.
• Owner of the Total productive maintenance and lean six sigma agenda for the facility for the different pillars.
• Safety Pillar
• Quality Pillar
• Autonomous Maintenance Pillar
• Progressive Maintenance Pillar
• Direction pillar
• Education and training pillar
• Organizational pillar
• Initiative Administration Pillar
• Focus Improvement pillar
• Supply Network pillar
• Oversees the community living relationship with Canada
• Other duties as required.

Education and Experience

• 5+ years’ experience in Warehouse and Operations administration.
• 4+ years’ in Manufacturing and TPM methodology
• Extensive Knowledge of warehouse operations, supply chain systems and ERM software.
• Must have a full grasp of how to use Key Performance Indicators to detect issues early and improve efficiency in the long term.
• Detailed knowledge of Warehouse Occupational Health and Safety practices within the applicable region is required.
• Basic Knowledge of Cost Control and Purchasing is considered an asset.

Key Skills and Competencies

• Passionate about the environment, sustainable living and eradication of plastic in households.
• Troubleshooting mentality- Loss elimination
• Keen focus on the safety and well-being of all employees and visitors.
• Ability to thrive in a dynamic, fast paced work environment including prioritizing work to meet multiple deadlines.
• Exceptional relational and customer relations skills; ability to articulate clear direction and influence others.
• Excellent communications skills, both written and oral.
• Strong organizational skills with an ability to problem solve and develop effective solutions.
• Demonstrated ethical and professional behavior, including confidentiality.
• Entrepreneurial spirit coupled with curiosity and personal drive.
• Exceptionally strong negotiation, problem-solving and critical thinking skills, with an ability to clearly identify strategic issues and selection processes.
• Constantly searching for effective, quantifiable improvements.
• Comprehension of process flow and the importance of warehouse layout.
• Grasping a Servitude Direction Style.

We thank all applications for their interest; however, only those shortlisted will be contacted.

We do not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered our property and therefore, we will not pay a fee for any placement resulting from the receipt of an unsolicited referral. We request only preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with us must be in place and current.