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 Manager, Customer Insights - Foodservice (14 month contract)
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Manager
Industry: Packaged Goods
Job Category: Market Research,Sales,Category Management
Years Experience: 4-6 Years
Job Type: Contract
Contract Length: More than one year
Posting Date: October 12, 2017
Job Location:
100 Commerce Valley Dr West
Markham, ON

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Job Description

Position Summary:

Reporting to the Director, Customer Insights, the Manager, Customer Insights will provide category management expertise and analysis for the Foodservice Sales organization. They will be responsible to develop strategies to protect our existing business, improve current business, and deliver future opportunities through improved distribution, visibility, and increasing rate of sale.

Key Accountabilities:

  • Working closely with the Foodservice Sales and Marketing Team in the creation of customer and category specific presentations and analyses;
  • Provide strategic insights and recommendations to drive Sofina sales growth with our foodservice customers;
  • Direct support to the Foodservice Sales team in customer meetings, including the presentation of customer insights ;
  • Delivering commentaries and sales analysis for monthly business review reports;
  • Accountable for leading projects from start to finish with the Sales and Marketing team;
  • Provide expert analytical coaching and mentoring across the Customer Insights team, including Retail.


  • University degree or College diploma in Business;
  • Minimum of 5 years of progressive and related work experience, preferably within the consumer packaged goods industry;
  • Proficiency in MS Office applications and Advanced in Excel and Powerpoint;
  • Experience with Foodservice category management and data systems: NPD, Technomic and Direct Link;
  • Strong experience with retail category manager processes and systems with the ability to coach others;
  • Experience in Protein/Grocery industry considered as an asset;
  • Excellent written and verbal skills communication skills.

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