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 Bilingual Field Services Specialist (12 Month Contract)
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: IT/ Systems
Years Experience: 2-4 Years
Job Type: Contract
Contract Length: 1 year
Posting Date: May 15, 2018
Job Location:
North York, ON
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Why Work Here
There's More to Life at Nestlé
Personal and professional growth
Nestlé Canada's Youth Initiative
Job Description

Good Food, Good Life is the very essence of Nestlé. This philosophy can be traced back to our beginnings. The Nestlé Company was founded in 1867 by Henri Nestlé, who developed the first milk-based baby formula. Today, over a century later, we are recognized as the world’s largest Food and Beverage Company employing around 280,000 people and have factories or operations in almost every country in the world. Nestlé Canada has a wide variety of food, beverage and nutrition products to help you and your family live happier and healthier lives including: Gerber and Good Start, Nescafé, KitKat, Smarties, Aero, Delissio, Häagen-Dazs, Boost, Purina, and Nestlé Waters. Nestlé Canada supports your personal growth with a people-focused culture and a flexible and diverse working environment. Find out why, There is more to Life at Nestlé…

The primary purpose of this role will be to provide localized implementation, high quality and effective end user support for hardware and software on client workstations and office network printers, while ensuring the respect of Globe Security and Compliance standards. Additionally, in accordance with these standards and guidelines, the incumbent, will be responsible for receipt, tagging, racking and installation of network devices, cabling repair (where applicable), hardware replacement, liaison to visiting hardware vendors, office layout changes and other activities as required.

Major Responsibilities

  • Facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process, while assisting customers to be more productive through effective support, communication and software utilization.
  • Analyze tickets for root cause to eliminate business disruptions, recommend process improvements/innovation methodologies for waste elimination.
  • Provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents.
  • Provide day to day support for workstations and office network printers, such as installs, moves, changes, repair and de-installs.
  • Provide “On Call” after hours Support in a team rotation
  • Provide task management and technical/implementation support for selected business projects as directed by Field Services Lead
  • Assist subject matter experts (SME's) with on premise support for network devices and servers while adhering to established standards, procedures, and best practices
  • Inform and educate users on use of the tools at their disposal through various efforts.


  • A Bachelor’s degree in Computer Science, Management Information Systems, Business Administration or related discipline or 2+ years’ experience in equivalent IS/IT disciplines.
  • Bilingual (French & English) is required.
  • 2 or more years of hands on experience with PC/Windows, Windows NT/200x Server, Active Directory, MS Office, MS Exchange and strong background in troubleshooting and supporting desktop issues.
  • Understanding of basic Local Area Network (LAN), TCP/IP and general networking concepts
  • Understanding of basic WINTEL environment, HP Servers (Hardware)
  • Strong background in troubleshooting and supporting workstation and printer issues
  • Strong working knowledge and demonstration of project management
  • A self-starter, who demonstrates clear and concise communications, is results oriented, sensitive to deadlines and able to manage multiple demands.
  • Flexibility and adaptability to the requirements of a fast-paced environment

Please note; Education Verification, Reference Checks and Criminal Background Checks will be administered on suitably qualified candidates.

If you believe you have the profile we are looking for and you want to make your mark in the World’s Largest Food and Beverage Company, we look forward to hearing from you!

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

We thank you for your interest in this opportunity; however only those

individuals selected for an interview will be contacted.

The closing date for this position is June 1st , 2018


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