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 Customer Supply Chain Team Lead
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Food Services
Job Category: Customer Service
Job Type: Full-time
Posting Date: July 11, 2018
Job Location:
Toronto, ON
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Job Description
Job Description

With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we?re the world?s #1 in biscuits and candy, and #2 in chocolate and gum. We?re Mondel?z International, a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.

Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD.

Customer Service & Logistics (CS&L) is where you?ll integrate our end-to-end demand-driven supply chain. Working ?from farm to shelf,? you?ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

Job Description:

The Customer Supply Chain Team Lead is a key point of contact for Canadian customers & leads customer facing supply chain activities for the Canada Commercial unit. This role encompasses leading and developing the Customer Supply Chain team in the total plan to cash cycle, ensuring processes and objectives are adhered to and maintained within KPI targets. The Team Lead collaborates directly with customers and internal stakeholders (primarily but not limited to: Sales, Product Supply, Demand Planning, Distribution & Transportation) to implement efficient end to end supply chain solutions and programs; requiring a strong strategic approach with all customers.

Main Responsibilities:

? Lead and support customer supply chain programs with Commercial Sales that deliver volume and accelerates top line growth & Act as the ?voice of the customer? within Mondel?z Supply Chain
? Drive towards undisputed leadership in supply chain of best in class programs and processes that improve performance to customers in partnership with the Customer Development Manager. Provide feedback to internal stakeholders on specific needs and potential future program development opportunities
? Lead CPFR analysts to ensure maximum on shelf availability of vendor products within the customer network on inventory, promotional and innovation strategy and execution
? Support the engagement process with key customers on day to day and strategic supply chain opportunities ( ex. Quarterly review cycle & JBP ). Drive Action Plans around Advantage Survey results.
? Develop and maintain customer relationships to achieve executional excellence and to meet and exceed our customer?s KPI expectations
? Lead in recruitment and development of the organization through a commitment to innovation, advancement planning, continuous improvement, in addition to diversity and work life balance
? Develop the capability of customer and customer service team?s through increased understating of new programs, industry trends and strategic initiatives
? Partner with Product Supply and Logistic Operations to develop and implement the action plans needed to meet and exceed our service metrics ( i.e.: Case fill rate and On time Delivery )
? Lead in bridging supply chain relationships between customers and other supply chain functions (Logistic Operations, Product Supply )
? Responsible for cultivating a great place to work & unleashing empowerment amongst the CS& L team.
? Interface with Collections & SSO teams to provided leadership and resolution of escalated customer?s invoice percent current ( IPC ) challenges.


? Minimum 4 years? Bachelor focused on Supply Chain Management, Business, Logistics
? Experience in order management systems (SAP) & broad understanding of distribution operations & transportation processes
? Strong quantitative and analytical skill, ability to analyze data, determine key information elements and develop action plans that weigh risks and benefits


? Drive for results/execute with excellence
? Customer Relationships: Ability to work with external and internal customers across and up and down their organization
? Innovation: Ability to manage ambiguity, problem solving and decision making
? Personal Leadership: Ability to work across the organization is a strong negotiator & is capable of managing conflict
? Communication: Able to present thoughts and point of view with clarity and brevity
? Building an effective team: Able to motivate and develop teams. Place the right people in the right roles and the ability to measure performance & potential
? Interpersonal, negotiation & influencing skills
? Leadership and change agent abilities: Overcome inevitable problems and obstacles, seeing past currently policy or practice gaps and provide guidance & maintains a continuous improvement mindset

Mondelez Canada welcomes and encourages applications from people with disabilities. Accommodations for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. If you are a person with a disability and have questions or would like help with your application, please contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.


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