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 Inside Sales Representative PART TIME
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Sales
Years Experience: 4-6 Years
Job Type: Part-time
Posting Date: October 12, 2017
Job Location:
441 Courtneypark Drive
Mississauga, ON
L5T2V3

 
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Job Description

Position Summary:

The primary function of the Inside Sales Representative is to lend backup support to the Inside Sales team in all regions during a weekly schedule. They provide customers with exceptional customer service with respect to taking orders in a timely manner, troubleshooting any issues that may occur and ensure that all documentation is accurate and follow up is completed in a timely manner.

Key Responsibilities:

  • Process sales orders/credits accurately and in a timely manner, follow up with order confirmations, inform out of stocks, and make recommendations and substitutions
  • Ensure all customer calls are answered with courtesy and respect and ensure customers receive exceptional consistent service
  • Support Inside Sales team in all regions with order entry and credit processing as well as follow up with customers and freight carriers
  • Collaborate with Account Managers/Marketing to inform customers of new products and marketing updates
  • Manage customer inquiries, complaints and requests in a timely manner
  • Ask additional questions to understand the customer requirements to ensure accurate and fact based solutions
  • Develop and share best practices and standards with respect to customer recovery when issues arise to ensure fair and timely resolutions
  • General administrative duties including maintaining customer records, filing, administration of customs documents and invoice processing
  • Manage pre-order process of limited release and special orders
  • Establish and maintain a good working relationship within close team dynamic, other departments and customers
  • Other duties as assigned

Communication Competencies:

  • Communication: Presenting information or ideas effectively, shares information with others, escalates issues when required
  • Team Work: Is seen as a team player and is cooperative; encourages collaboration
  • Customer Focused: Exceptional customer service acumen
  • Strong Interpersonal Skills: Ability to relate to all levels in an organization and with all customer types
  • Listening: Active listening with probing questions to gain full understanding
  • Time Management: Establish priorities and schedules time efficiently being sensitive to deadlines
  • Proven problem solving and negotiation skills over the phone with ability to influence customers to grow sales
  • Performance and results driven, self-motivated and disciplined

Job Requirements

Education:

  • College or University education is preferred

Experience:

  • minimum of 5 years’ experience in Inside Sales or Customer Service

Technical/Specialized Skills:

  • Proactive with consultative selling skills
  • Proficient use of JDE, Excel and Salesforce.com

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