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 Veterinary Product Advisor (Bilingual)
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Customer Relationship Marketing,Customer Service,Marketing,Public Relations,Sales
Years Experience: 2-4 Years
Job Type: Full-time
Number of Positions: 1
Posting Date: July 11, 2018
Job Location:
Mississauga, ON
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Job Description

Our client, a leading Pet Food company located in Mississauga is looking to hire a Bilingual Veterinary Product Advisor (English/ French).

Reporting into the Senior Manager, Veterinary Communication, the Veterinary Product Advisor will be responsible for communicating information and facilitating sales of Veterinary Products and Veterinary Programs to Veterinary professionals, including current and potential Customers.

Responsibilities

  • Facilitate the sale, promotion, and recommendation of Company Veterinary products to veterinary professionals by providing detailed technical and nutritional information.
  • Communicate and provide dietary management advice and technical product information to current and potential consumers of Company Veterinary products.
  • Communicate the nutritional excellence of all Company pet products to veterinary professionals to increase sales and recommendations.
  • Provide customers with all aspects of Company Program offerings for Professional including returns/refunds, available credits, general program questions.
  • Provide professional, friendly, accurate and timely response to customers calling in on the Veterinary & Vet Products Consumer, Direct 800 service line. Provide same support to customers communicating via email internet and social media sites.
  • Serve as Company’s headquarters contact with veterinary professionals.
  • Provide detailed technical and nutritional information on all existing and any new veterinary products.
  • Provide dietary management advice in treating pets with certain health problems.
  • Discuss and promote the research and science behind Company Veterinary products.
  • Discuss and promote the clinical advantages of Company Veterinary products vs. the competition.
  • Communicate the nutritional excellence of all Company products to increase recommendations.
  • Serve as a resource on current pricing structures, promotions, and marketing programs unique to the veterinary customer.
  • Communicate the advantages of Company Programs offerings for Professional.
  • Be the link with HO consumer care team and social media team.
  • Serve as Company’s sole contact with existing and potential consumers of Company’s veterinary products:
  • Reinforce/confirm veterinary to client product recommendations by providing technical and nutritional information to support the recommendation.
  • Encourage and persuade potential consumers to discuss Company Veterinary products with their veterinarian to increase distribution.
  • Provide nutritional management advice in treating pets with certain health conditions.
  • Effectively implement and/or support all sales and marketing programs requested by Company Management.
  • Support Canadian Veterinary professional advocacy program Veterinary advocacy RVT advocacy program
  • Develop a thorough understanding and a proficiency level in the following areas:
  • Company’s pet food business
  • The pet food industry
  • The veterinary profession
  • Pet care feeding and nutritional needs of the healthy dog and cat
  • The nutritional needs of diseased animals
  • A Customer Response System and other appropriate Company systems applications.
  • Perform all other duties as assigned
  • Manage all customer service issues including investigation and resolution of veterinary product complaints.
  • Provide product locations to current and potential veterinary product consumers.
  • Support internal and distributor field sales personnel by responding to inquiries relative to technical and nutrition issues, promotions and marketing programs. Provide the necessary assistance to help increase sales.
  • Assist internal and distributor field sales personnel in locating and obtaining reference, point of sale, and technical materials designed to generate and maximize sales.
  • Maintain awareness of competitive activity, customer issues or concerns, react and report in a prompt manner.
  • Attend select veterinary conferences to promote Company products, research, and science.
  • Work in the field with sales representatives on a biannual basis to maximize learning and gain understanding of the support needs of the field.
  • Meet weekly with manager on staff; attend specialty product showings, national sales meetings, R&D presentations as appropriate.
  • Gather and qualify information on potential veterinary customers, document and forward to the appropriate field sales personnel.
  • Provide detailed information on social media site. Ensure messaging is consistent while tailored to unique channel needs (phone, email, chat & social).

Qualifications

  • Registered Veterinary Technologist/Techncian (Graduated from an accredited Animal Health Technology/Technician, Veterinary Technician/Technologist college program AND has successfully completed the Veterinary Technician National Examination (VTNE).
  • Minimum 2-3 years in clinical practice with experience in customer service.
  • Excellent interpersonal and business communication and customer service skills.
  • Capable of understanding and communicating technical and nutritional product information and promotion details.
  • Proficiency with MS office applications
  • Must possess skills in Service Orientation, Results Focus, Proactive Cooperation, Initiative
  • Must be fluently bilingual (English/French)
  • Interest in Nutrition and CE in the field of Nutrition is an asset.


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