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 Customer Manager - Montreal, QC
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Manager
Industry: Packaged Goods
Job Category: Sales
Years Experience: 4-6 Years
Job Type: Full-time
Posting Date: May 24, 2018
Job Location:
Montreal, QC
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Job Description

The role of the Customer Manager is to sell business building strategies, execute promotions, increase distribution and drive top-line results.

Primary responsibility includes:

  • Increase sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.
  • Manage multiple businesses utilizing retail applications such as Retail Link
  • Communicate Customer priorities to Client Services and Retail teams to deliver business objectives.
  • Achieve goals and results at the lowest possible cost while maximizing revenue.
  • Develop relationships and serve as customer’s primary point of contact on client-specific issues (i.e. Category Management, Consumer Shopping Behavior, and Promotion Strategies).
  • The Customer Manager will work with both clients and customers at a corporate level, within various retail environments including, Direct to warehouse and Distributors such as UNFI and Horizon within Canada.


  • 4 years’ experience at key account manager level with a Natural and Organic sales & marketing agency in the consumer package goods industry is preferred
  • National Retailers head office experience is a requirement
  • Must possess a proven track record in a customer sales capacity
  • Complete working knowledge of Retail link is required
  • Must have expertise in third party Trade Promotion Management systems such as MEI
  • Strong working knowledge of A.C. Nielsen Market Track Data / Category Management
  • Must have the ability to analyze sales and market information needed to present business building solutions
  • Expertise in Microsoft software; PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications required
  • Excellent presentation, organizational and communication skills
  • Ability to handle multiple projects simultaneously
  • Marketing, along with a university degree is an asset
  • Occasional overnight travel may be required.

Please note: “We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.”


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