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Will AI Replace Humans In Customer Engagement | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in July
Andy Peart Forbes Communications Council

In a dystopian future, it’s easy to imagine that robots have taken over, turning humans into a sluggish race. But this vision is far more suited to science fiction than it is reality. While artificial intelligence (AI) is certainly fueling massive changes across industries, it is scaremongering to say that it will replace humans.

http://www.forbes.com/sites/forbescommunicationscouncil/2018/07/20/will-ai-replace-humans-in-customer-engagement/#6c39cad761e2
 

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