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The Best Customer Service Is About People, Even When AI, Chatbots And Machine Learning Drive It | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in July
Micah Solomon Jul 30, 2018

Customer service is about serving customers. Even when technology is an essential part of providing that customer service–whether AI, machine learning, and chatbots; or, as it was for decades, plain old telephone service and not much else–technology’s not what customer service, customer support, or the customer experience is about.

http://www.forbes.com/sites/micahsolomon/2018/07/30/customer-service-is-about-people-not-technology-even-when-its-powered-by-ai-and-chatbots/#3186a48f51a5
 

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