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11 Customer Experience Experts: Here's How To Get Customers Talking About Your Company | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in August
Dan Gingiss Contributor

As companies pour money into generating the seemingly elusive “word-of-mouth marketing,” it’s not just about celebrities and other influencers. Focusing on a great customer experience can result in fewer customers leaving a business and, perhaps more importantly, more customers advocating to their friends and families on a company's behalf.

http://www.forbes.com/sites/dangingiss/2018/08/16/11-customer-experience-experts-heres-how-to-get-customers-talking-about-your-company/#26cca0e26a58
 

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